Privacy Policy and SMS/Text Messaging Policy

Effective Date

May 14, 2026

Introduction

Welcome to Valley Med Home Health Care (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us electronically, including through text messaging (SMS).

Information We Collect

Personal Information

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Insurance information submitted voluntarily
  • Information provided through contact forms or referrals

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Device information
  • Browser type
  • Pages visited
  • Website usage data
  • Cookies and analytics information

How We Use Your Information

We may use your information to:

  • Respond to inquiries
  • Coordinate home health services
  • Process referrals
  • Improve our website and services
  • Communicate regarding appointments or care coordination
  • Send service-related text messages or emails
  • Maintain security and compliance obligations

We do not sell your personal information to third parties.

HIPAA and Health Care Information

If you submit health care-related information through our website, we make reasonable efforts to protect that information in accordance with applicable health care privacy laws and HIPAA regulations. However, website forms and email communications may not always be fully secure.

Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and monitor website performance. You may disable cookies through your browser settings.

Third-Party Services

Our website may contain links to third-party websites or use third-party services such as:

  • Google Analytics
  • Social media platforms
  • Appointment scheduling tools
  • Website hosting providers

SMS/Text Messaging Policy

By providing your mobile phone number, you consent to receive text messages from Valley Med Home Health Care regarding:

  • Appointment reminders
  • Care coordination
  • Service updates
  • Referral communications
  • Administrative notifications

Message Frequency

Message frequency may vary depending on your interaction with our services.

Message and Data Rates

Standard message and data rates may apply according to your mobile carrier plan.

Opting Out

You may opt out of receiving text messages at any time by replying STOP.

For assistance, reply HELP.
Phone: (484) 656-7176
Email: [email protected]

We do not share mobile opt-in information with third parties for marketing purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

Your Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

  • Requesting access to your information
  • Requesting corrections
  • Requesting deletion where applicable

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us

Valley Med Home Health Care
Phone: (484) 656-7176
Email: [email protected]